Booking & Payment Policy
Last Updated: July 2, 2026
Please review our booking and payment terms before reserving event décor with Eva Event Studio. This policy explains booking retainers, payment deadlines, security deposits, rescheduling, cancellations, delivery, pickup, weather protection, and client responsibility for rental items.
Booking Retainer
To reserve your event date, a 30% non-refundable booking retainer is required at the time of booking.
Your reservation is confirmed only after the booking retainer has been received and your rental agreement has been signed.
The booking retainer secures your event date, selected rental items, and preparation time for your event. Because this date is reserved specifically for your event, the booking retainer is non-refundable.
Remaining Balance
The remaining balance of 70% is due 14 days before your event date.
If the remaining balance is not paid on time, Eva Event Studio reserves the right to pause or cancel the booking.
Security Deposit
A refundable security deposit of $250–$500 may be required depending on the selected rental items and order value.
The security deposit will be refunded within 3–7 business days after all rental items have been returned, inspected, and confirmed to be free of damage, loss, or excessive wear.
Repair, cleaning, or replacement costs may be deducted from the security deposit if any rental items are returned damaged, missing, excessively dirty, or not returned in the agreed condition.
Rescheduling
We understand that plans can change.
One complimentary date change is available if requested at least 30 days before your scheduled event date, subject to availability.
Any date change requested less than 30 days before the event may be subject to availability, additional fees, and approval by Eva Event Studio.
Cancellation Policy
More than 30 days before the event:
The booking retainer is non-refundable. Any additional payments made beyond the booking retainer will be refunded.
15–30 days before the event:
50% of all payments made will be refunded.
Less than 14 days before the event:
All payments are non-refundable.
Damage & Missing Items
Clients are responsible for any lost, stolen, broken, or damaged rental items beyond normal wear and tear.
Repair or replacement costs may be deducted from the security deposit. If the total cost of damage, loss, or missing items exceeds the security deposit amount, the client agrees to pay the remaining balance.
Rental items must be returned in the same condition in which they were delivered or provided.
Delivery, Setup & Pickup
Delivery, setup, and pickup services are available for an additional fee based on the event location, order size, selected rental items, venue access, and setup requirements.
Rental items must be accessible for pickup at the agreed-upon time.
If rental items are not available for pickup, if venue access is delayed, or if pickup cannot be completed due to client or venue-related issues, additional fees may apply.
Weather Policy
For outdoor events, the client is responsible for providing adequate protection from rain, excessive wind, extreme heat, moisture, uneven ground, and other weather-related conditions.
Rental items damaged due to improper weather protection may result in additional charges.
Eva Event Studio reserves the right to refuse, adjust, or modify an outdoor setup if weather conditions, venue conditions, or safety concerns may damage rental items or create an unsafe setup environment.
Additional Fees
Additional fees may apply for delivery, setup, pickup, extended rental time, difficult venue access, stairs, long-distance carrying, late pickup, damage, missing items, custom styling, or additional décor elements.
Taxes, delivery, setup, pickup, and security deposits are not included in the listed rental price unless stated otherwise.
Contact
If you have questions about this Privacy Policy, please contact Eva Event Studio.
Eva Event Studio
Chicagoland, USA
Phone: 773-931-2347
Email: evaeventstudio@gmail.com